Standard Support Plan

The license price includes one free year of standard support. This support plan starts with the downloading and installation of any version of Team@Work and includes:

• 5 day / week e-mail technical support and bug submission
• e-mail notification for new releases and updates

The standard support plan is appropriate for users who feel comfortable with their existing Team@Work installation, do not need customization and do not plan to upgrade in the near future (so they do not need the upgrade discount that comes with the other support levels).

Premium Support Plan

The premium support plan includes:

• Standard support plan items
• guaranteed response within 48 hours (typical response time will be much lower)
• system optimization technical support: workflow problem analysis, database clean-up (up to 5 support events / year)
• discounts on future upgrades
• early access to new features and functionality

Premium support customers may also negotiate and obtain, at an additional cost:

• on-site technical support
• customization of Team@Work to address their specfic business needs
• integration of Team@Work with legacy systems and databases
• customization of Team@Work for special hardware/software platforms

The Premium support plan is most suitable for advanced users who need the more sophisticated features of the Team@Work workflow engine and want to extend its functionality. The annual cost of the Premium support plan is 20% of the licensing fee.